Refund policy

Returns are free within 14 days of delivery. Returns must be sent back within the 14 days.

We do not offer exchanges at this time. If you would like a different size, color or style, we recommend placing a separate order for the item. 

Products that are damaged, dirty, worn, without original packaging, without original tags attached or in any other condition we deem unacceptable will not be eligible for refund. 

If a return is sent back and the item is damaged, dirty, worn, without original packaging, without original tags attached or in any other condition we deem unacceptable the customer will be required to pay return shipping if they would like the item sent back.

Returns/exchanges will not be accepted for final sale items. 

Shipping fees collected at the time an order was placed are not eligible to be refunded.

Email support@prvtlbl.co with your order number to request a return label. Return requests must be submitted within 14 days of the date the order was delivered.